We're Here to Help
Whether you're onboarding your business, integrating our APIs, or managing payments, our support team is ready to assist you.
Merchant Support
Get help with:
- Account setup
- Merchant onboarding
- Payment acceptance
- Settlements
- Dashboard usage
- Transaction reconciliation
Technical Support
Need integration assistance?
Our developer support team can help with:
- API integration
- Webhooks
- SDK implementation
- Testing environments
- Sandbox support
FAQ
Frequently Asked Questions
Visit our merchant registration page to create your account. Complete your business profile, submit required KYC documents, and once verified you'll receive dashboard access and API credentials to start accepting payments.
Trite supports stablecoin and crypto payments (MetaMask, WalletConnect), mobile money (MTN, Telcel, AirtelTigo), and card & local wallet options including debit/credit cards and regional bank transfers — all through a single integrated platform.
Settlement timing depends on your verification tier and payout method. Most merchant settlements are processed within 1–3 business days. Premium and verified merchants may qualify for faster settlement cycles.
Refunds can be initiated from your merchant dashboard or via the Refunds API. Once approved, funds are returned to the customer's original payment method. Refund status is tracked in real time alongside your transaction ledger.
Trite offers transparent, competitive pricing based on transaction volume and payment method. Contact our team at support@trite.tech for a tailored fee schedule, or review your merchant agreement for your current rate card.
Our Support
Learning to operate on this platform is streamlined with our support team guiding you at every step. You can be assured of having all the expertise, resources, and live support you need.